At Peroneira, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, order history, payment status, and transaction details.
- Device Information: Your IP address, browser type, device details, and information about how you interact with our website.
- Communication Information: Messages, enquiries, and other information you provide when contacting our customer support team.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders.
- Arrange shipping and delivery.
- Process payments and prevent fraudulent transactions.
- Provide customer support and respond to enquiries.
- Send order confirmations, shipping updates, and other service-related communications.
- Improve our website, products, and shopping experience.
- Send promotional emails or marketing communications where permitted by law and, where required, with your consent.
- Comply with applicable legal and regulatory requirements.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and support website functionality.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
4. Sharing Your Information
We may share your information with trusted third parties when necessary to operate our business, including:
- Payment Providers: To securely process transactions.
- Shipping Partners: To deliver your orders.
- Technology and Service Providers: To support website hosting, analytics, customer service, and store operations.
- Legal and Regulatory Authorities: Where disclosure is required by law or necessary to protect our legal rights.
We do not sell your personal information to third parties.
5. Payment Security
Payments made through our website may be processed by third-party payment providers. Your payment information is handled according to the relevant provider's security practices and privacy policy.
We do not intend to store complete payment card details on our website unless explicitly stated.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, resolve disputes, maintain business records, and meet applicable legal obligations.
When information is no longer required, we take reasonable steps to delete it or anonymise it, where appropriate.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Withdraw consent for marketing communications.
- Object to or restrict certain types of data processing.
- Request a copy of your personal information, where applicable.
To exercise these rights, please contact us using the contact details provided on our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children where parental consent or other legal requirements apply. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable legal requirements. Any updates will be published on this page with the revised date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the contact information available on our website.