Returns & Refunds

At Peroneira, we want you to have a smooth and satisfying shopping experience. Please read our Returns & Refunds Policy carefully before placing an order.

1. Return Eligibility

• Products may be eligible for return if they arrive damaged, defective, or incorrect.
• Items must be unused, in their original condition, and returned with their original packaging, where applicable.
• Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, opened, or damaged after delivery.
• Items marked as non-returnable on the product page.
• Products returned without their original packaging, where required.

Exceptions may apply where required by applicable consumer protection laws.

3. How to Request a Return

To request a return, please contact our customer support team with the following details:

• Your order number.
• The name of the product you wish to return.
• The reason for the return.
• Clear photographs or videos if the product arrived damaged, defective, or incorrect.

Our team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Include your order details and supporting photographs so we can assess the issue and help resolve it.

5. Refund Process

Once your return request has been approved and the returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be processed through the original payment method, where possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.

6. Shipping Charges

Original shipping charges and return shipping costs may not be refundable, except where the return is due to an error on our part or where otherwise required by applicable law.

7. Exchanges

Exchanges may be offered depending on product availability and the reason for the request. Please contact our customer support team to confirm whether an exchange is possible.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation and may instead be subject to our return policy.

9. Contact Us

If you have any questions about returns or refunds, please contact our customer support team using the contact details provided on our website. Please include your order number so we can assist you efficiently.